Cases, when refund can be guaranteed:
Cases when the refund cannot be guaranteed:
- In case the customer has a Credit Balance with us or the Credit Balance was already used to cover the payment both fully or partially;
- Value Added Tax (it is taken only by the government);
- If after careful investigation, our QA team finds out that all of the customer`s instructions, provided initially, were accurately followed;
- A customer chose Additional services: Plagiarism report, Abstract page, Top/Advanced writer, VIP service/High priority and discounts;
- Problem solving and multiple-choice assignments. If the customer uses the answers, delivered by our expert, they automatically approve them. However, if the writer scores only a half (or less) of right answers, the customer is entitled to a partial refund. The amount of such a refund is evaluated by the billing department in each case individually;
- There is an open dispute in our system;
- When 10-day period of free revision has passed. (The free revision period starts right after the deadline, indicated on the order);
- The received score for the paper was lower than expected. Please, be aware that we do not guarantee any grade, as teachers give grades depending on their personal vision and their decision is very likely to be subjective, so we cannot be fully responsible for it;
- In case a customer wants to cancel the order when the paper is already completed by our writer and there is still time till the deadline a refund cannot be possible. The client will receive the paper within 10-15 minutes from the cancellation request;
- If a customer failed to give us thorough and clear instructions on performance of the assignment - neither full, nor partial refund will be considered. Please note: it is a client, who decides whether to provide us with all the necessary materials from the class and required instructions.
How long does it take to receive a refund?
If the customer is willing to get a refund, they need to contact our manager and support team, and the order will be forwarded to the Billing Department, that analyzes each case individually and comes to a final decision. Such process usually takes three business days. However, in separate situations the process may last less or more, depending on the specific details of a particular case.
Please be informed that in case we do not receive any reply from the customer in regards to the manager`s offer within 5 business days the refund request will be terminated.